🔐 Privacy Policy
Last updated: August 9, 2026
📌 This Privacy Policy explains how CrewVIP, a platform operated by Etwintech LTD (Seychelles), collects, uses, and protects your personal data, including in connection with our feature CrewConnect, and how payments, subscriptions, cancellations, and refund requests are handled when a membership is purchased through the Apple App Store or the Google Play Store. By creating or maintaining a CrewVIP account, you acknowledge that you have read and accepted the latest version of our Terms & Conditions and Privacy Policy, and that continued use of the platform constitutes acceptance of any future updates.
1. Information We Collect
- Personal Information (Crew Members): Name, email address, phone number, airline/employer, profile photo, biography, city/base, and other information voluntarily provided by the member.
- Employment Verification Data: Information reasonably required to verify that you are an eligible airline crew member or aviation professional, such as proof of employment or crew ID. Verification data is used only for eligibility checks and platform integrity.
- Payment and Subscription Information: CrewVIP does not collect, store, process, or have access to members' full credit card details, bank details, Apple ID payment details, Google Play payment details, or full payment information. For memberships purchased through the mobile app, payments are handled directly by the Apple App Store or Google Play Store. We may only receive limited subscription-related information required to verify membership status, such as subscription type, renewal status, transaction reference, or access entitlement.
- CrewConnect Profile Data: Profile photo, first name, airline, approximate location or city, and other information you voluntarily choose to display. We do not publish your precise GPS position to other users.
- Personal Information (Business Owners): Name, business information, contact details, deal data, pictures, and any information voluntarily submitted when creating or managing an offer.
- Technical Data: IP address, device type, cookies, usage logs, app activity, and similar technical information required to operate, secure, and improve the platform.
- Sensitive Data: We do not request or intentionally collect special categories of personal data (such as health data, political opinions, or religious beliefs). Please do not include such information in your profile or content.
2. How We Use Your Information & Legal Bases
- To deliver and improve the app and features, including CrewConnect.
- To verify user eligibility and ensure platform integrity.
- To facilitate interaction between crew members in a professional and respectful manner.
- To display your public profile information to other verified users inside CrewConnect.
- To send notifications, updates, or important communications.
- To verify membership status, subscription type, renewal status, and access to paid features based on information received from Apple App Store or Google Play.
- To understand usage patterns and improve user experience.
- To protect the platform, prevent misuse, and comply with legal obligations where required.
Where required by applicable law (including the EU/UK GDPR), we rely on the following legal bases: performance of a contract (providing the platform and membership you request), consent (for example, your choice to display a CrewConnect profile or receive marketing communications), legitimate interests (platform security, fraud prevention, service improvement), and legal obligation (where we must retain or disclose data by law). Where processing is based on consent, you may withdraw it at any time.
3. Payments, Subscriptions, Refunds & Payment Provider Responsibility
CrewVIP memberships purchased inside the mobile app are processed exclusively through either the Apple App Store or the Google Play Store, depending on the platform used by the member.
CrewVIP does not directly collect, process, store, or have access to members' full credit card details, bank details, Apple ID payment details, Google Play payment details, or full payment information.
All payment processing, billing, renewal, cancellation, refund requests, and payment method management are handled directly by Apple or Google. It is the responsibility of the member to manage their subscription, payment method, cancellation, renewal, billing issue, or refund request directly with the relevant payment provider.
No refund can be issued directly by CrewVIP. If a member purchased a subscription through the Apple App Store or Google Play Store, CrewVIP cannot cancel, refund, reverse, or modify the payment from our side. Any refund request must be submitted directly to Apple or Google according to their own rules, procedures, and policies.
Members are responsible for cancelling their subscription before the renewal date if they do not wish to be charged again.
Apple App Store subscriptions: Members can manage their CrewVIP subscription by opening the Settings app on their iPhone, tapping their Apple ID / name, then selecting Subscriptions. Refund requests can be submitted through Apple's official refund page at reportaproblem.apple.com.
Google Play subscriptions: Members can manage their CrewVIP subscription by opening the Google Play Store, tapping their profile icon, then selecting Payments & subscriptions > Subscriptions. Refund requests can be submitted through Google Play support or through the member's Google Play order history.
CrewVIP may assist members by providing general guidance on where to manage their subscription, but the final decision regarding billing, cancellation, charge disputes, or refunds remains with Apple or Google, depending on the payment provider used by the member.
4. CrewConnect — Public Profile & Photo Visibility
CrewConnect is a networking and community feature that allows airline crew members to see who else is nearby or on layover and to connect in a professional and friendly environment.
When you upload a profile photo or complete your CrewVIP profile, you understand and agree that the following information may be visible to other verified CrewVIP users inside the CrewConnect section of the app:
- Your profile photo
- Your first and last name
- Your airline or employer
- Your country
- Your age and gender
- Any optional profile details you choose to share
Displaying a CrewConnect profile is your choice. Do not upload sensitive, confidential, or inappropriate content to your profile. You may edit or remove your profile photo or information at any time from your account settings, or request data removal by contacting us at [email protected].
Other users may be able to view information you choose to make visible. CrewVIP cannot control, and accepts no responsibility for, how other users or third parties use information you voluntarily choose to display. Exercise caution about what you share.
5. How We Share Your Information
We do not sell your personal data. We share personal data only as described below:
- With other verified CrewVIP users through CrewConnect, according to the public profile visibility described above.
- With verified business partners where necessary to provide crew-related offers or benefits.
- With crew users when business promotions, deals, or offers are published on the platform.
- With service providers assisting us with hosting, analytics, marketing, technical operations, legal compliance, or platform security, acting under our instructions and appropriate confidentiality obligations.
- With Apple App Store or Google Play Store where necessary to verify subscription status, payment entitlement, or membership access.
- We may also share business names, pictures, and published deals on our social media platforms to increase our online presence and promote their business.
- When legally required or when necessary to protect platform security, prevent fraud, enforce our terms, or protect our legal rights.
- In connection with a merger, acquisition, restructuring, or sale of assets, in which case this Privacy Policy will continue to apply to your data.
6. Data Security
We implement encryption, secure hosting, and industry-standard controls to help prevent unauthorized access, misuse, alteration, or disclosure of personal data. However, no system can be guaranteed to be 100% secure, and you acknowledge that you provide personal data at your own risk to the extent permitted by applicable law.
CrewVIP does not store members' full credit card details or full payment information for purchases made through the Apple App Store or Google Play Store.
7. Data Retention
Data is retained only as long as necessary to deliver services, manage accounts, verify membership access, maintain platform security, resolve disputes, or comply with legal obligations. When no longer needed, data is anonymized or deleted securely.
8. Your Rights
Depending on your country of residence (including under the EU/UK GDPR and the California Consumer Privacy Act), you may have the right to:
- Access a copy of the personal data we hold about you.
- Correct inaccurate or incomplete personal data.
- Request deletion of your personal data ("right to be forgotten").
- Restrict or object to certain processing, including direct marketing.
- Receive your data in a portable format.
- Withdraw consent at any time, without affecting processing carried out before withdrawal.
- Not be discriminated against for exercising your privacy rights.
- Lodge a complaint with a data protection authority in your country of residence.
For personal data requests, please contact us at: [email protected]. We aim to respond to verified requests within 30 days. We may need to verify your identity before acting on a request.
For payment, subscription, cancellation, or refund requests related to Apple App Store or Google Play purchases, members must contact Apple or Google directly as described in Section 3.
9. Children's Privacy
The platform is intended exclusively for users aged 18 or over. We do not knowingly collect data from individuals under 18. If we discover that an account belongs to an individual under 18, we will terminate the account and delete the relevant data promptly.
10. International Data Transfers
CrewVIP is operated from Seychelles and serves members worldwide. Your data may be stored or processed in locations outside your jurisdiction. Where required by applicable law, we use appropriate legal safeguards for such transfers, such as contractual protections with our service providers. By using the platform, you acknowledge that your data may be transferred internationally as described here.
11. Changes to this Privacy Policy
By creating or maintaining a CrewVIP account, you acknowledge that it is your responsibility to review this Privacy Policy and our Terms & Conditions regularly.
We may update this policy from time to time. We do not guarantee separate email notifications for updates. Continued use of the app after any update constitutes acceptance of the revised terms.
12. Limitation of Liability & Liability Cap
CrewVIP provides the app and services on an "as-is" and "as-available" basis, without warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, consequential, punitive, reputational, or special damages, or for loss of profits, data, or opportunities, arising from your use of the platform, your reliance on information provided by users or businesses, your interactions with other users, or your interaction with third-party payment providers such as Apple App Store or Google Play Store.
To the fullest extent permitted by applicable law, the total aggregate liability of CrewVIP and Etwintech LTD for any claim arising out of or relating to your data, your account, or your use of the platform is strictly limited to the total amount you have personally paid to CrewVIP through the platform. If you have not made any payment on the platform, you acknowledge that CrewVIP and Etwintech LTD shall have no monetary liability to you, and your sole and exclusive remedy is to stop using the platform and delete your account.
CrewVIP is not responsible for payment processing decisions, refund decisions, billing errors, failed cancellations, renewal charges, or payment disputes handled by Apple or Google.
Nothing in this section excludes or limits liability that cannot be excluded or limited under mandatory applicable law, including mandatory consumer protection rules in your country of residence.
13. Business Owners' Use of the Platform
Business use of CrewVIP is entirely free. No charges, obligations, or hidden fees apply. Owners can cancel, modify, or remove offers at any time.
Additionally, by using our platform, you grant CrewVIP the right to use your business name, deal information, images, and promotional materials on our app, website, and social media channels to promote your business and increase our online presence. If you do not wish for us to use your image or promotional material on social media, you must send a clear email request to [email protected] stating your objection.
14. Influencer Program Privacy & Legal Protection
The CrewVIP Influencer Program is optional. Participation is not employment and does not create any contractual or legal obligation between the influencer and CrewVIP. We are not responsible for any consequences, financial or reputational, that may arise from participation. Influencers provide data voluntarily and may opt out at any time.
Influencer-provided data, such as name, email, referral codes, and payment details, is stored securely and used only for tracking referrals and processing rewards. No banking or personal data is sold, rented, or shared with third parties except for payment processors acting on our behalf under strict confidentiality.
Referral earnings are only issued after successful verification of 10 valid registrations. Participation does not guarantee income, visibility, or success. Influencers are fully responsible for how and where they promote their referral code.
CrewVIP reserves the right to terminate influencer participation at any time without notice for misuse, abuse, or non-compliance. You agree not to hold CrewVIP liable for any indirect damages arising from participation in the influencer program, and any liability remains subject to the liability cap described in Section 12.
For data removal, contact: [email protected]
15. Contact Us
- Platform operator: Etwintech LTD
- Email: [email protected]
- Address: House of Francis, Room 303, Ile Du Port, Mahe, Seychelles
This Privacy Policy is governed by the laws of Seychelles, without prejudice to mandatory data protection rights applicable in your country of residence.