Privacy Policy for Crew-VIP Membership Card App

Last updated: October 25, 2024

At Crew-VIP, we prioritize your privacy and are committed to safeguarding the personal data of our users, including pilots, cabin crew members, and business owners. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights concerning this data.

By using the Crew-VIP app, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information (Crew Members):

    • Name
    • Email address
    • Phone number
    • Crew status (pilot or cabin crew)
    • Airline or employer
    • Location information (when using location-based services)
    • Payment information (for membership fees, if applicable)
    • Pictures

  • Personal Information (Business Owners):

    • Name
    • Business name
    • Business address
    • Email address
    • Phone number
    • Deal or promotion details
    • Pictures

  • Technical Information (All Users):

    • Device information (e.g., IP address, browser type)
    • Usage data (e.g., app activity, features used)
    • Cookies or similar technologies (for improving the user experience)

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain the Crew-VIP app.
  • To verify your identity and eligibility for membership or participation.
  • To facilitate the publication and redemption of deals and promotions.
  • To communicate with you about your account, updates, and promotions.
  • To process payments for membership fees or other services.
  • To analyze app usage to improve our services and user experience.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • With Business Owners (Crew Members only): When you engage with a business’s deal or promotion, we may share your relevant details with that business to facilitate the transaction or offer.
  • With Crew Members (Business Owners only): When you publish a deal, your business name, location, and contact information may be visible to Crew-VIP members.
  • Service Providers: We may share data with trusted service providers who assist us with hosting, payment processing, marketing, and app analytics. These providers are required to maintain confidentiality and security.
  • Legal Obligations: We may disclose information where required by law, legal process, or government request, or to enforce our Terms of Service.

4. Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes encryption, secure servers, and access controls. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide the services outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your personal information.
  • Withdraw your consent to data processing (where consent is the basis of processing).
  • Object to the processing of your personal data in certain circumstances.
  • Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise these rights, please contact us at [privacy@crew-vip.com].

7. Children’s Privacy

The Crew-VIP app is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will take steps to delete such information.

8. International Data Transfers

We may transfer your personal data to countries outside your country of residence. When doing so, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes through the app or by email. Continued use of the app after any changes signifies your acceptance of the revised Privacy Policy.

10. Limitation of Liability

Crew-VIP will not be held liable for any indirect, incidental, or consequential damages arising from the use of the app, the publication or redemption of deals, or any loss of data or unauthorized access. We provide the platform on an "as-is" basis and make no warranties regarding the availability or accuracy of the information provided by users or business owners.

11. Business Owners’ Use of the Platform

Business owners can use the Crew-VIP app totally free of charge. There are no fees, hidden fees, or charges for publishing deals or promotions, and business owners have full flexibility to change or cancel any published offers at any time, without any commitment. The use of the Crew-VIP platform is completely free for business owners, and they can modify or remove their promotions whenever they choose.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: [contact@crew-vip.com]
  • Address: Dubai, UAE